"We are all ears to your comments and concerns. You can reach STEAMBASE Global Dept. through our website or by sending an e-mail to sales@hummingavis.com. Our target response time for all inquiries is within 48 hours."
Q
How do I order STEAMBASE products?
A
"Currently, we only ship our products to Korea. Instead, please find our official sellers in your region by visiting the STORES category of our website."
Q
What is STEAMBASE's return policy?
A
"If you would like to exchange or refund the products purchased from our official website, please contact us through our website. If you purchased our products from third-party retailers(including the official sellers), please refer to the retailer's return policy."
Q
What is STEAMBASE Rewards Program?
A
"STEAMBASE Rewards Program offers special discounts and offers to customers with points earned from their purchase from our website. Currently, the program is only available for official Korean website. We are doing our best to create a special reward program for global customers as well. "
Q
I bought a STEAMBASE product from a third-party retailer. Is this product authentic?
A
Unfortunately, we cannot verify the authenticity of products unless they are bought from our official malls but please contact us through email if you think your product is a counterfeit product.
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